Goods will be delivered to you, the buyer, at the address provided by you. We prefer to deliver to the address that is the billing address of your credit/debit card, on exceptional circumstances we can deliver to an alternate address.  You will become the owner of goods you have ordered when they have been paid for and delivered to you.

Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused.

Delivery charges:
Are based upon Royal Mail Postal rates, for packages of weight less than 500g these are consigned using  Royal Mail First Class Post.   All other packages are sent by Royal Mail Parcel Post, Parcel Force, TNT or other suitable couirer as appropriate.  

We can provide timed next day delivery via a courier, there may be an additional charge for this service, these sevices are normally tracked so you can track your consignments on line. If tracking information is available this will be provided by email.

All consignments sent to EU locations (outside the UK) will incurr VAT which will be charged at the prevailing rate, currently 20%.

International consignments can be arranged, the prices detailed on our website are supplied by the Royal Mail, if however the price of shipping to your location is unacceptable, please contact us as an alternative couirer may be able to provide a cost effective solution.

The cost of shipping is detailed on your order and is based on the overall weight of the consignment and additional packaging which is necessary to protect your goods during transit, for further information please contact us by telephone or email.

Tel: +44 (0) 1473 748345

Email: bragg@charcoal.uk.com